Orders over £40 / €40 / $50 qualify for free shipping - but also watch out for our flash-free delivery weekends! For orders under this threshold, the shipping charge is calculated at checkout. View our Shipping Policy.

<h2 id="do-you-offer-free-delivery">Do you offer free delivery?</h2><p id="isPasted">UK orders over &#xA3;50 are free delivery using the Royal Mail 2nd class shipping.</p><p>We are unable to offer free shipping to EU and Rest of world I am afraid.</p><h2 id="what-will-my-package-look-like">What will my package look like?</h2><p>Discretion and your privacy are hugely important to us, so your order will be sent to you in a plain box or padded envelope.</p><p>Our company name will not appear on the outside of the package, and the return address label on your package (which we are required to provide) will show as either:</p><p><strong>For UK &amp; Rest of World:</strong></p><p>The YES YES Company Ltd, Meadow Barn, Norton Farm, Selborne Road, Alton. GU34 3ND, Hampshire, UK.</p><p><strong>For the European Union:</strong></p><p>David Harris International, Za Les Aulnaies, Impasse De L&apos;Aubette. 95420 Magny En Vexin, France.</p><h2 id="who-are-3l-trading">Who are 3L Trading?</h2><p>Credit Card transactions will show a payment to 3L Trading. This is purely for discretion on your credit card statement.</p><h2 id="click-here-to-view-our-full-shipping-policy">Click here to view our full <a href="https://www.yesyesyes.org/pages/shipping-policy" rel="noopener noreferrer" target="_blank">Shipping Policy.</a></h2>

Shipping Policy

Explore placing an order online or by phone, see what appears on your bank statement, and see what payment methods we accept.

<h2 id="isPasted">How to order online?</h2><p>All of our products are available for purchase on the website. &#xA0;Simply head to the shop menu at the top of the page. Here, you&apos;ll find all YES&#xAE; products. Select the product you would like to purchase by selecting the quantity and the size/application type from the drop-down menu - then select &apos;add to basket&apos;.</p><p>You can head to the checkout at any time by clicking the basket item at the top right of the page. &#xA0;Then, follow the steps to enter your details and select your delivery method. &#xA0;</p><h2 id="do-you-take-telephone-orders">Do you take telephone orders?</h2><p>Yes we do. Once you&apos;ve decided which products you would like, call our agents on +44 (0)845 094 1141 or 1-888-777-0125 from Canada. Our team will place the order for you and payment can be taken over the phone. &#xA0;&#xA0;</p><h2 id="what-will-my-bankcredit-card-statement-say">What will my bank/credit card statement say?</h2><p>All transactions will state 3L Trading. Neither The Yes Yes Company Ltd nor YES LUBE will appear on your bank or card statements.</p><h2 id="what-card-types-do-you-accept">What card types do you accept?</h2><ul><li style="font-size: 16px;">Visa</li><li style="font-size: 16px;">Mastercard</li><li style="font-size: 16px;">Maestro</li><li style="font-size: 16px;">American Express</li><li style="font-size: 16px;">Discover</li><li style="font-size: 16px;">Diners club</li><li style="font-size: 16px;">Apple Pay</li><li style="font-size: 16px;">Google Pay</li><li style="font-size: 16px;">Paypal</li></ul><h2 id="click-here-to-view-our-terms--conditions">Click here to view our <a href="https://www.yesyesyes.org/pages/terms-conditions" rel="noopener noreferrer" target="_blank">Terms &amp; Conditions.</a><a href="https://www.yesyesyes.org/pages/shipping-policy" rel="noopener noreferrer" target="_blank"></a></h2>

Order & Payment Information

If you wish to cancel your order you, you first need to notify us. You can do so by our Livechat or by emailing us: hello@yesyesyes.org. You can cancel your order:. If you cancel your order you will be entitled to a full refund or exchange. On cancel

<p id="isPasted">If you wish to cancel your order you, you first need to notify us. You can do so by our Livechat or by emailing us: <a data-fr-linked="true" href="mailto:hello@yesyesyes.org:">hello@yesyesyes.org</a></p><p>You can cancel your order:</p><ul><li style="font-size: 16px;">At any time before we have despatched the goods to you; or</li><li style="font-size: 16px;">Where goods have already been despatched to you, within 3 months of your receiving the goods for any reason, provided that the goods have not been used.</li><li style="font-size: 16px;">Our 100% Satisfaction Guarantee &#x201C;We promise that the buyer of any Yes product from this website may return their goods for a product refund with no questions asked&#x201D; is valid for 3 months from date of purchase.</li></ul><p>If you cancel your order you will be entitled to a full refund or exchange.</p><h2 id="return-your-order-to-us">Return your order to us</h2><p>On cancellation of your order, you must return the goods to us in the same condition in which they were received. Please inform us of your concerns, we want to resolve any issues as soon as possible. The costs of returning goods to us shall be borne by you, except where they have been rejected because they are faulty or if they were not what you ordered. If, for any reason, we have to pay to recover the goods, we shall be entitled to deduct the costs of recovery from any refund or exchange credit due to you.</p><p>As a consumer you have certain statutory rights regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These Terms and Conditions shall not affect your statutory rights.</p><p><a href="https://www.yesyesyes.org/pages/terms-conditions" rel="noopener noreferrer" target="_blank">View our full Terms &amp; Conditions.</a></p>

Cancellation and Returns

We want to resolve any unhappiness as quickly as we can, so please email us at hello@yesyesyes.org or contact us and let us know what has happened. Do get a proof of posting from your shipper if you are sending your order back to us. For more details

<h2 id="isPasted">YES&#xAE; Guaranteed Fair Returns Policy&#xA0;</h2><div data-block="true" data-editor="b5rdk" data-offset-key="4rhun-0-0"><div data-offset-key="4rhun-0-0"><span data-offset-key="4rhun-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="b5rdk" data-offset-key="e9nk-0-0"><div data-offset-key="e9nk-0-0"><span data-offset-key="e9nk-0-0"><span data-text="true" style="font-size: 16px;">We want you to love your YES product. If you&#x2019;re not completely happy, experience a sensitivity, or feel it isn&#x2019;t right for you, please contact our Customer Care Team at </span></span><span style="font-size: 16px;"><a href="mailto:hello@yesyesyes.org" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="e9nk-1-0" style=" text-decoration: underline;"><span data-text="true">hello@yesyesyes.org</span></span></a></span><span data-offset-key="e9nk-2-0"><span data-text="true" style="font-size: 16px;"> - we are always happy to help.</span></span></div></div><div data-block="true" data-editor="b5rdk" data-offset-key="d8ito-0-0"><div data-offset-key="d8ito-0-0"><span data-offset-key="d8ito-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="b5rdk" data-offset-key="da253-0-0"><div data-offset-key="da253-0-0"><span data-offset-key="da253-0-0"><span data-text="true" style="font-size: 16px;">Refunds are issued once we receive your return. Items should be unopened unless there has been a sensitivity or the product hasn&#x2019;t worked for you.</span></span></div></div><div data-block="true" data-editor="b5rdk" data-offset-key="99lo0-0-0"><div data-offset-key="99lo0-0-0"><span data-offset-key="99lo0-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="b5rdk" data-offset-key="ai6jt-0-0"><div data-offset-key="ai6jt-0-0"><span data-offset-key="ai6jt-0-0"><span data-text="true" style="font-size: 16px;">At YES, your satisfaction is our priority. Simple, fair, and designed so you can shop with confidence every time.</span></span></div></div><div data-block="true" data-editor="b5rdk" data-offset-key="rg5i-0-0"><div data-offset-key="rg5i-0-0"><span data-offset-key="rg5i-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="b5rdk" data-offset-key="d751l-0-0"><div data-offset-key="d751l-0-0"><span data-offset-key="d751l-0-0"><span data-text="true" style="font-size: 16px;">The guarantee is valid for 90 days from purchase.&#xA0;</span></span></div><p><span style="font-size: 16px;"><br></span></p></div><p><span style="font-size: 16px;">We want to resolve any unhappiness as quickly as we can, so please email us at <a data-fr-linked="true" href="mailto:hello@yesyesyes.org">hello@yesyesyes.org</a> or contact us and let us know what has happened.</span></p><p><span style="font-size: 16px;">Do get a proof of posting from your shipper if you are sending your order back to us.</span></p><p><span style="font-size: 16px;">For more details and the legal stuff see our <a href="https://www.yesyesyes.org/pages/terms-conditions" rel="noopener noreferrer" target="_blank">Terms and Conditions</a>.</span></p><p><span style="font-size: 16px;">As a consumer you have certain statutory rights regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. This guarantee and our Terms and Conditions shall not affect your statutory rights.</span></p><p><span style="font-size: 16px;">Read our&#xA0;</span><a href="https://www.yesyesyes.org/pages/terms-conditions" rel="noopener noreferrer" target="_blank"><span style="font-size: 16px;">Terms and Conditions.</span></a></p>

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Everything you need to know about your order's shipping process.

Shipping and Orders

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Do I Need a Vaginal Moisturiser?

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